Opening a Return or Exchange
Eligible merchandise carries a 30-day no-reason return and exchange option measured from confirmed delivery. Contact customer care within that window before returning the item so we can document and authorize the request.
Return Freight at No Customer Cost
For an accepted change-of-mind request, the merchant supplies a prepaid return shipping label or a comparable free method. A quality-issue case—damage, defect, an incorrect product, or missing contents—receives the same merchant-funded transportation.
Convenience-Return Boundaries
No-reason eligibility does not cover custom-made goods, clearance items or products marked Final Sale, gift cards, or opened intimate or hygiene-sensitive items. Those exclusions do not reduce the remedies available when goods arrive damaged, defective, incorrect, or incomplete.
Outcome, Credit, and Order Cancellation
An exchange is arranged once the request is approved. For a refund, we inspect the received return and send the accepted amount to the original payment method; bank posting then generally takes 5–10 business days. A customer may ask to cancel before shipment, while a dispatched parcel follows this policy.
Customer-Care Coordinates
RYZE Superfoods is the merchant responsible for this page.
Customers may write to Support@lucidmushroomcoffee.shop or call (803) 820-8659 when assistance is needed.
The company location—and the usual destination for an authorized return—is 943 Park St, Columbia, SC 29201, US.
The regular support desk is staffed Monday to Friday, 9:00 AM–5:00 PM on the store-local schedule identified as America/Los_Angeles.